Critique

Critique About Our Service or Members

If you have a complaint relating to the policies of the Police Service, the services provided by the Police Service or the conduct of a police officer, you can choose to file a complaint. It is only by bringing your concerns to our attention that we can effectively address them. We handle all complaints in an impartial and professional manner.

In some cases you may only be looking to bring a problem to our attention so we can prevent a reoccurrence, while in others you may wish to make a more formal complaint that is put in writing. In either circumstance we invite you to contact our office and speak with our Professional Standards Officer as your first step. You can reach Inspector Ron Wheeldon by calling (705) 527-6633, Monday to Friday 9am to 4:00 pm.

The complaint process for Ontario Police Services has changed on October 19th 2009. If the complaint arises from anything prior to that date, the 'old' complaint process applies. For any complaints arising from any matters since October 19th 2009, a new process is in place and follows below.

Either way, you may also attend our office, at any time, and obtain a complaint form or speak to the Officer in Charge.

OLD PROCESS - Matters Arising Before October 19th 2009

Complaint forms may also be obtained from any police office or the Ontario Civilian Commission on Police Services at www.occps.ca.

Once a complaint is forwarded to our office the Professional Standards Officer would meet with you to ensure we obtain all details of the complaint, investigate the incident, and through consultation with you, attempt to find suitable solutions.

The Midland Police Service believes that all people have the right to be treated in a courteous and professional manner, and that our day-to-day work must be timely and thorough.

The Ontario Civilian Commission on Police Services may be reached by calling 1-888-515-5005, or by writing to:

Complaints Bureau
Ontario Civilian Commission on Police Services,
25 Grosvenor Street, 1st Floor
Toronto, Ontario
M7A 1Y6

NEW PROCESS - Matters Arising On Or After October 19th 2009

A new public complaint process, overseen by the Office of the Independent Police Review Director (OIPRD), is in place and detailed information is available online www.oiprd.on.ca

Some major changes include the ability to file a complaint at ANY police station in Ontario, instead of at the station responsible for the incident, member or jurisdiction where the incident(s) happened.

The complaint form and detailed instructions on its use are available at our office anytime or by downloading the file below.

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Complaint Form (OIPRD).pdf867.7 KB